Returns & Exchanges
At Access Denied, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns on all hardware. Items must be returned in their original packaging with all security seals intact to ensure a full refund or exchange.
Initiate Request
Log into your account portal and navigate to the order history section to submit a Return Merchandise Authorization (RMA) request.
Secure Packaging
Carefully pack your device in its original box, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Our technical team will inspect the hardware for functionality and cosmetic damage before processing your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing